Some or all of this information may be added to your permanent account record and may be used for research purposes. AEP Texas reserves the right to change this Privacy Policy at any time. Review outages and problems, access your account, news and safety tips. Some or all of this information may be added to your permanent account record and may be used for research purposes. Subscribing to AEP Texas alerts gives you instant notification for: Billing & Payments - avoid late payments and disconnection; Outage Updates - find out if there's an outage at your address and when power will be back on you provide any personally identifiable information through this site. This Privacy Policy applies only to This Privacy Policy does not apply to those resources and sites. Flurry’s privacy policy governs the use of this information. Outage Map Help. AEP Ohio's outage map provides near-real-time information about power outages affecting our customers. The information you provide to us will be used to respond to requests you may make for services. There are several convenient ways you can reach us with your energy service questions. Headquartered in Columbus, Ohio, AEP is one of the largest electric utilities in the U.S., serving over 5 million customers in 11 states. If you would like to update your personally identifiable information or if you have questions the posting of a revised privacy policy constitutes your consent to the revised policy. Use of our web site after We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or. If this Privacy Policy changes, the revised policy will be posted to this site. By using this site or app, you consent to the terms of this Privacy Policy. By using this site or app, you consent to the terms of this Privacy Policy. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. Quick Overview. We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy. However, no Internet transmission of information is ever completely secure or error-free. A safety hazard is a condition that poses an immediate risk to the public, and can include: Letting AEP Texas know about safety hazards helps prevent phone lines from becoming overloaded We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency. This Privacy Policy applies only to Subscribing to AEP Texas alerts gives you instant notification for: Billing & Payments - avoid late payments and disconnection; Outage Updates - find out if there's an outage at your address and when power will be back on stated CVEC in … Throughout the site or app, we may provide links to resources and sites that are not part of AppalachianPower.com or the Appalachian Power customer mobile app. changes, the revised policy will be posted to this site. and helps us prioritize work. In addition, we may use elements of this information in the following situations: AEP Texas uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Please review this Privacy Policy before In particular, e-mail sent to or from Appalachian Power may not be secure. the posting of a revised privacy policy constitutes your consent to the revised policy. Subscribing to APCO alerts gives you instant notification for: Enroll in alerts to be eligible to win. The cause of the outage is due to a damaged 69-kV transmission line. about this privacy policy, please contact us. Subscribing to AEP Texas alerts gives you instant notification for: Enroll in alerts to be eligible to win. This policy was last revised on December 13, 2017. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. However, no Internet transmission of information is ever completely secure or error-free. about this privacy policy, please contact us. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Because of this outage, certain members of the Concho Valley Electric Cooperative are out of power as well. All inquiries through this automated system are monitored 24 x 7 x 365. AEP Ohio offers many tips to help customers reduce energy usage and keep costs down. If you would like to update your personally identifiable information or if you have questions American Electric Power was named one of the Best Places to Work for LGBTQ Equality by the Human Rights Campaign Foundation. Throughout the site or app, we may provide links to resources and sites that are not part of AEPTexas.com or the AEP Texas customer mobile app. An ice and snow storm moved through eastern Kentucky wreaking havoc on electrical facilities, causing power outages for thousands of Kentucky Power customers. Also, AEP Texas reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law. Subscribing to I&M alerts gives you instant notification for: Downed wires that may be sparking or near water. Be Sure It’s Really Us - Protect yourself from scams. Flurry’s privacy policy governs the use of this information. From US CARES Act dollars and other assistance to flexible payment plans, we’ll work together to help you pay your bill and stay warm this winter. In particular, e-mail sent to or from AEP Texas may not be secure. The information you provide to us will be used to respond to requests you may make for services. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or. Subscribing to I&M alerts gives you instant notification for: Ohio and Marshall County Customer Information. This page is not optimized for this device or screen size. Appalachian Power takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. Appalachian Power reserves the right to change this Privacy Policy at any time. This Privacy Policy does not apply to those resources and sites. Outages peaked Thursday morning with nearly 25,000 customers out of power. In addition, we may use elements of this information in the following situations: Appalachian Power uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. We may transfer the information to Appalachian Power’s affiliates and subsidiaries, unless such transfer is prohibited by law; We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy); We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password); We may make such information available to third parties who are providing services to Appalachian Power (for example, providing the information to third parties performing computer-related services for Appalachian Power); We may use the information to communicate with you about products and services that may be of interest to you. AEP Texas takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. "We have two substations affected by AEP's outage, the Grape Creek and Carroll Land substations." Please review this Privacy Policy before The National Weather Service (NWS) reported the following amounts of snow Sunday night, and it still was falling in some of these places. About every 15 minutes, the outage map updates to provide you with the most detailed, up-to-date outage information available – including total customer outages and estimated times of restoration. As of 9 p.m. Sunday, AEP-SWEPCO said, approximately 23,000 customers in east Texas and 15,000 customers in Louisiana were without power. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. If this Privacy Policy Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy. In the case of a power outage or gas leak in your area, or requests for emergency service or repair, please contact your local utility […] Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Use of our web site after AEPTexas.com and the AEP Texas customer mobile app (com.aep.customerapp.aeptexas). AppalachianPower.com and the Appalachian Power customer mobile app (com.aep.customerapp.apco). This policy was last revised on December 13, 2017. We may transfer the information to AEP Texas’s affiliates and subsidiaries, unless such transfer is prohibited by law; We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy); We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password); We may make such information available to third parties who are providing services to AEP Texas (for example, providing the information to third parties performing computer-related services for AEP Texas); We may use the information to communicate with you about products and services that may be of interest to you. AEP Energy wants to make sure you get the assistance you need when you need it. Also, Appalachian Power reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law. you provide any personally identifiable information through this site. Throughout the site or app, we may provide links to resources and sites that are not part of IndianaMichiganPower.com or the Indiana Michigan Power customer mobile app. We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.