We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? Keep the door open while changing the combination so you can make sure your new combination works before closing and locking the safe. Have you figured it out yet? I called stack on customer service and they walked me through the problem. I just bought a 24 gun stack on safe. Remove the 9-volt alkaline battery and the connector by unsnapping it from the two terminals on the top of the battery. This information is for use by Fortress and Heritage safe as part of our normal business practices only, we do not sell our customer information. You saved the day. Digital locks on gun safes are great…most of the time. I can not open my safe it has key and combo no. This will help loosen the bolt work. i know the combo no. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). ... How to Change a Heritage Safe Combination 4 How to Open a Liberty Combination Safe 5 How to Figure Out the Key … 800 John C Watts Dr. Please enjoy this step by step instructional guide on how to dial open the combination to your safe. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. I tried my key and it will not turn and I broke the key tab off. The top three reasons an electronic lock seems to stop working properly is because of one of the following reasons: Proceed accordingly. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. 11 years ago If you could open it without the combo, it wouldn't be much of a safe, would it? Dealer’s can call the factory to obtain this code. Should I call a technician or is there an easier solution? Nope How gun safes are welded…. If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. i am have the same problem. Push And Pull 3. Worked fine for a day. Not that they're bad, I … But you should’ve gotten a back up key if it’s electronic, Also, there is a motherboard inside the safe so u would have to open the safe to even get to the motherboard. The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Remember that if it doesn’t work it means you would have put a different code in the inner pad so repeat the steps again and set it upright. #6. Warning. Make sure no wires or cables are trapped between the input pad and safe door. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). ( Log Out /  I guess it was a loose connection and it needed time to reset lol. Cabela gun safe won’t open. If everything is intact, disconnect the wire from the keypad, and remove the batteries. To fix this issue slide the keypad housing up and expose the battery. Heritage safes come with a long standing legacy of quality that consumers have come to expect from a Heritage Safe. Be careful not to break the wires on the battery connector when handling the old or the new battery. 3StrikesNC. Leave the safe door open and in the locked position (locking bolts should be visible). As with any electronic device, wiring can get disconnected and/or damaged. Manipulation. But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. Hi, Willie. The company you purchased it from should be able to help you locate a number to contact the manufacturer. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. The super master code is serial number specific, which means no other safe has the same code as your safe. I assume battery is on inside. They provide quick, easy access to your gun safe, jewelry safe, home safe or business safe with the added benefit of allowing you to choose your own combination. If you're having trouble getting your safe open, here are some things you can try before calling to have it drilled open. Gerwant. This method takes less than a minute! Digital locks on gun safes are great…most of the time. Have someone else try their code to see if theirs works. Thanks, Does it not come with a back up key? They also tested three different models of Stack-On PS Biometric safes that featured a combination keypad, biometric fingerprint reader and key bypass. During this delay the lock will not respond to keystrokes at all. Step 1: Look for the bolt openings at the back of your safe. Fortress personal fireproof safes are affordable and sure to provide you with the confidence you need in the home or at the office. as you stated, the battery did not have enough “juice” to completely retract the boltwork. My code consisted with of the 1 thru 6. Replace the battery and carefully position the keypad over the mounting screws and slide the keypad housing down. The good news is that U.L. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. 6 UNDERSTANDING YOUR MODEL NUMBER FOR SPORTS AFIELD MODELS LISTED BELOW, INCLUDING THE BASIC, STANDARD, 18-GUN WATERPROOF & FIRE SAFE, SANCTUARY, HAVEN, PRESERVE, TAC LZ & JOURNEY SERIES SAFES, please refer to sections 7-10 for safe and E-Lock … Tap around the edges of the safe on the opposite side of the hinge while opening the safe and see whether it's possible to jar the door loose. One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. Batteries that are left untouched for too long may corrode, which could create a much more expensive problem. Well after getting it home I find out Patriot Safes are out of buisness now. The black piece on the motherboard was loose which causes only one Or two buttons to work. Remove the key cover from either the handle or the control panel to reveal the lock.