Item was from UPS and never delivered. Wait 48 hours. Amazon, in knowing that the USPS fakes deliveries to them, and compounds that with fraudulent public financial reports- IF the USPS were a private company, the conspiracy to defraud the public could be prosecuted under Racketeer Influenced and Corrupt Organizations Act and the Racketeer Influenced and Corrupt Organizations Act and others. I was unable to find this Amazon feature, so I was very glad you were able to point the way! Amazon sent my package with USP and they delivered the item to another location, despite the fact that the correct delivery address was selected. I didn’t receive it by hand or sign for it. DON’T CALL — just use the chat link. My point is, do not accept this from Amazon. Click Here To Have Your Mind BlownGet discounts on vibrators, rings, and cutting-edge sex tech now through the end of the week. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.”. In the most recent case we encountered, it turned out that the USPS had delivered the package to the wrong address. I feel stolen by them. I did the ‘chat’ and I was clearly chatting with a non-human that was not programmed very well. 15 seconds. This usually doesn’t happen. That means you give a “reasonable amount of time (say 30 days)” for them to pick up the item and have it returned, and you shouldn’t have to pay a cent for any of it. I’ve been missing a “delivered” package for two months now and trying to find out how to contact or report it has been like trying to find a needle in a hay stack. This 36 hour wait, which in a recording I have from yesterday 49 hours later, I’m told to wait two more days, THEN instead of calling by phone again, instead email them telling them if I still do not have the items in the order. At that point, you can cancel e order- but Amazon is still stealing from us. Just wondering if you chose the gift card option specifically or did they also offer you the refund back to your original payment method? This just happened to me yesterday! Quite Possibly, About the Amazon Purchase Limit Policy You Didn't Know You Lived Under, Just in Time for Black Friday and Cyber Monday Our Readers Share Their Top Holiday Gift Ideas, This site is protected by reCAPTCHA and the Google, What to Do if Your Amazon Order Never Arrives but They Say it Was Delivered. Once on that page, you will be offered the option of getting help with an order you have placed, and you will be able to select from any of your recent orders. I did contact Amazon and was told to please wait 36 hours. Thank you! Even if you don’t alert them of the wrong delivery, they still might call your house or show up at … Thank you so much for posting this article it was a huge help! I called today, they fully refunded all my items, gave me 2 extra months of prime membership for free, and I had to re-order 2 of my items on my own. I double checked my address so that can’t be the issue. But in the last 2 years, since they started delivering on their own, they have really declined in service. We’d appreciate your feedback. It’s bound to happen with so many packages, with an address being misread or a package … His package was from something he ordered off Ebay so it couldn't have just been a mixup at the Amazon warehouse. Hello Jason. Carriers sometimes misread an address,…. UPS claims they cannot find my address even though the delivered packages here before AND FedEx has no problem finding me! Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. hi, this was very helpful, but you may want to update it. Based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time. UPS showed “Driver Released”, and apparently no one signed to receive it. It worked! We may use delivery photos to: Verify delivery location. In this case I request you to wait till Tuesday, August 2, 2016, end of the day. Got the same card. I’m so pissed, especially because I won’t be home next week. I have had some orders delivered the same day when I ordered early in the morning, which flabbergasts my husband every time. They said my item was delivered but they never really delivered it. Now some [deleted] has a pair of expensive steel gauntlets and probably won’t give them back to amazon. There is no selection for “Not Delivered”. Nonsense. USPS delivered to the wrong address! Has this happened to anyone here? Troubleshoot what happened to a package. Then shortly got an Amazon reply that the “seller” is no longer active! Just make sure Amazon is the one who pays for all aspects of the return shipping—it’s illegal for them not to. THANK YOU THANK YOU THANK YOU If your Amazon package shows as delivered but you can't find it, don't panic! At least to me. Not sure what you guys are talking about but the bot I talked to in the chat instantly refunded me after a few questions. Once you have selected ‘Tracking shows delivered but shipment not received’, a third section will display, asking you how you would like to be contacted. I won’t make that mistake again. got a refund immediately. The few poor experiences I’ve had in the past 10 years have been with USPS losing packages outright or delivering them to the wrong house. After 10 minutes or so Jeremiah finally said he could refund the cost to my credit card. Looked at the delivery status online that the picture shows the package sitting at a door that is NOT mine. I called up Amazon customer service and am getting my money back for the item as well as a free replacement sent to me that should be here tomorrow. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. When it didn’t arrive, I logged in and saw in the tracking information that it had been delivered directly to the recipient. Then you start to wonder if you really need prime. Double-check the address carefully when placing your order. Great information. But you can also choose to write your own message, which will still get a response, “usually within 12 hours”. Since Amazon now has their own delivery drivers who like to do this stuff you need to take faster action. I buy a lot on Amazon and have only had one problem so far, which was resolved promptly, but it’s always good to be prepared! They should offer an option for using one of the known carriers, even if I have to pay a few bucks more. I do all my shopping online because I am bedridden, the packages are delivered and hubby brings them in when he gets home from work. Amazon recommends first checking the delivery details — ensure the address is correct, check the porch or garage, and see whether one of your neighbors accepted your order. Highest amount of late and mis-directed deliveries of any carrier service. Excellent documentation of what Amazon WANTS us to do- but I agree with others- we are paying for PRIME, for 2-day delivery. Otherwise, just set it down in front of their door, with the shipping label facing up so it’s clearly visible. I can’t believe they upended their whole “contact us” system.. the email option is so much easier for someone who can’t use phones or web chatting (due to physical & tech limitations) & I just noticed it was gone & I’m so disappointed in this redesign.. eh well. USPS makes too many mistakes. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. But I’m pretty sure it’s already long gone. If you don’t know the recipient, well, Amazon gave you a present. Say this: All I received was air. Your cooperation and understanding is highly appreciated. However,There is some delay in the delivery due to some error in the system. Thank you so much! I gave them the correct directions and address and if it didn’t show up I’m not their unpaid detective. The item was supposed to be delivered to an Amazon Locker, but when I entered the code and the door opened, the locker was empty. Go to the order on Amazon and ask to return the item – “Return or Replace Items”. YES I’m THAT ANGRY!!! Everytime they have delivered to me they have been rude, walk in my shop, drop my box on the floor, turn around and walk out. Check your mailbox or wherever else you receive mail. We look forward to seeing you soon again. So I thought I’d take a look at the tracking and it’s marked as already delivered on the 31st somewhere in Aschheim, which is approximately 823 km away from where I live. First, it’s important to understand that Amazon uses UPS (United Parcel Service), USPS (the United States Post Office), and now, even Amazon’s own delivery service, to deliver Amazon orders. My address on the order is correct and everything! Amazon address book. There is NOTHING on my page or the order about AZ but that’s where it was delivered! :/. they told me this is my problem and there is nothing they can do about!!! Delivery Information. Maybe because this was the first time happening to me or the amount was under a certain threshold ($130) or both. I went through the help page which directed me to contact the seller. Very helpful. She scanned two hours before and after the “delivery” time and no one came to my door at all. We’ll see….. I have exhausted all those options. Not sure about the rest of you but I pay $100/yr for prime. Here’s what to do if your order from Amazon hasn’t shown up even though Amazon has it marked as delivered. Anne is an attorney, CEO of ISIPP, and Dean of Cyberlaw and Cybersecurity at Lincoln Law School. Then you will be required to comment. Every time this happens, report this fraud and criminal acts to your BBB. If you haven’t received it by Tuesday, August 2, 2016, end of the day, and you’ve checked around the delivery location and with others who may have accepted the package, please contact us through the link below and we’ll be happy to get a refund for you. So, assuming that you have already done all of the above, and it’s been at least thirty-six hours since your package was marked as ‘delivered’, your next step is to go the Amazon Contact Us Help page, where you will be able to actually tell Amazon that your order is missing. After my Prime Membership expires, I’m gonna use the same method to completely remove myself from their eco-system. The UPS site says to go thru the seller because they have more info available. During that 36 hours you should: Verify the shipping address. Can you chime in with what you received? We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems. Bam. Thanks, Dru druw@oneimage.com. You a magician man! I was issued a refund and confirmation but the lie bothers me. I dont live in the US. Thanks again! But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. No followup. Other Amazon customers across the country have filed similar complaints about third-party sellers that are sending packages to the wrong address in the correct city. It’s unethical and screws the customer. Simple delivery mistakes happen all the time. That ‘Contact Us’ page is hard to find. Easy Clubhouse Tutorial and And How to Refresh Contacts in Clubhouse so it Sees New Contacts, What to Do if Amazon Says that They Never Received Your Amazon Return, How to Add Your Amazon Store Card as a Payment Option, How to Find the Expiration Date, and How to Make a Payment, A Simple Explanation of GameStop, Reddit, and Short Selling Stock. I was told by Amazon and UPS pkg showed delivered four days ago, but I have nothing. There was a CBS story about it in 2017.Amazon blamed it on USPS. In a few days I’ll know if it actually happened. Great information! More fraud. Could it be that UPS/USPS are under such pressure to make a delivery on schedule they simply claim it was delivered on time and then wait until the next day(s) to actually make delivery? It has a status of delivered and then always actually gets delivered the next day. So, either enjoy the free gifts, or be ready to chat with Amazon customer service a lot. I got onto their chat and within 8 minutes my account was credited and I ordered a new one which was delivered express a day later. Then I contacted DHL (the same delivery service as the one you mentioned) and they told me they’d take action as soon as possible. They said have a nice day, I cancelled prime and called mastercard. I should say frozen and po’d. This is exactly the law discussion what I was "manifesting" -- but not in an "app" -- and in a web browser instead. ...) is any way to do this with "Thunderbird" (OSS related to LibreOffice)? They need to be careful with this attitude or it will start to make more sense to go to the regular store and buy perhaps 50% of the items I trust them to deliver to me now. Delivery photos may appear in Track your package in Your Orders. Mistakes happen, especially when it comes to the mail. Check your order page in an hour or two see if it says “refunded”. Have you reported any missing packages in the past? Now what! Was amazing. Email gives them another 12 hours to hold onto my money in their financial records. But this may work for home delivery too. I ordered a pair of headphones for 40 bucks (I’m from Germany) last monday and it said they’d arrive the next day. Just to be safe I asked Amazon for help as well, they said they’d look into it. We Explain, How to Send Yourself an Email Reminder at a Future Date, About the Weird Codes that Appear When You Dictate Something on Facebook from Your iPhone, Facebook Learns People Use Adblockers, Changes Code to Avoid Adblockers, How to Browse LinkedIn Privately and Anonymously, Look around the delivery location for your package, See if someone else accepted the delivery. It is language that a normal person would not understand I always enjoyed playing Triviador U.S. A. and okay, I get it. Here’s Why, How to Find Facebook’s Text Message Authorization for 2-Factor Authentication, Why is Adobe Flash Player Being Discontinued? Like others have said I never would have found this information myself! My neighbor has security cameras, I asked her to check the footage to see if the package was stolen. Driver delivered to wrong address. If it’s small enough, place it in their mailbox. We were waiting for a package (gift) that we needed for our son’s birthday. In fact, it will be encountered every … I try to use the Amazon locker all the time but it’s often full. Just now, I contacted them through your info here, and I have a gift card as return for goods never received on the winter boots. Here’s Why. Worked like a charm!! This is serious. At this point the system will offer you a refund or a replacement. The most common lie is that the package was handed directly to resident. No problems so far. The photo shows the location of your package. No apology. This will cause a recap of your issue to be displayed, so that you can verify it. I even tried writing a review saying that I never received my item but Amazon rejected it! Wow, thank you! Just tried your method and Amazon now makes you go through a return process with UPS pickup! Sometimes, a package is delivered to an incorrect address even though you got the shipping information right. Or in my case “The Locker Was Empty”. Thank you!!!!! For more information about adding, editing, and deleting addresses from your Address Book, see Add and Manage Addresses. Here is the link to the page to initiate this process: Go to the Amazon Contact Us page to report a missing package. I used to be annoyed with FedEx and UPS, but at least I got my package in the end. After a student is told by Amazon that he can keep £3,600 worth of gear sent to him in error, find out what your legal rights are. This is extremely helpful information. It was due for delivery by 8PM. Even though my billing AND shipping address is clearly listed as somehwere specific in Colorado, it says it was delivered somewhere in f*&% off nowhere in Woodstock Georgia, and not even a specfic Georgia address. I’m 95 and had no problem getting All I should have to do is report it and unless they can show otherwise it’s up to them to correct the problem and make the delivery. Your email address will not be published. This article seems very helpful. People also searched for amazon order not received, amazon package says delivered never received, amazon package not delivered, never received amazon package, what to do if amazon package never arrived, did not receive amazon package, amazon package not delivered says delivered, amazon says delivered but no package, amazon package never arrived, amazon didnt receive package, Technologies that Will Shape Your Internet Use in the Future, Amazon Extends Return Policy During Covid19 - Also What You Can and Can't Return to Amazon. They promised to call on Monday to confirm delivery, but they didn’t. This may or may not work for you given that they have already denied your claim, but it’s worth a try. David, and FedEx is so good about that, they even leave these nifty blank door tags to let you know they’ve been there. Look at the page for the item to see. At this point the system will offer you a refund or a replacement. I also sell on Amazon and I wonder how many times I’ve had to issue a refund because the Amazon delivery service failed to do their job? Got a refund in about 30 seconds. Thank you for your help. When an item is sold & shipped by Amazon & has a guarantee of being delivered in 2 days by a guaranteed day that’s their contract to you, the consumer. I requested same day delivery. Postal Inspector to let them know that person doesn’t live there anymore. Thanks. If not, give a knock on their door and hand it off. The package was supposedly “delivered” by an Amazon courier. Hi there. I knew the ups package was there, I was just being lazy. USPS Package Intercept. Ver good suggestions. Amazon tells me to go find it!! That is the wrong item. I got excited, but I didn’t get any motion alerts from my front door. The vitamins I ordered were non-refundable, it said. It was a pleasure speaking with you today. When the drop-down menu comes up, you will notice that there is no selection for failed delivery. A couple of days later, someone from that wrong address brought the package over. Just used the chatbox and it worked perfectly. And each of these services provides Amazon with the tracking information for your packages. According to the Federal Trade Commission. We’re sorry to hear that you haven’t received your item from order #114-8590300-2609019. Success! If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. We advise you to contact your local authorities, if necessary, in order to pursue this matter further. It's supposed to be 709 but I entered 799 without double-checking it. So far I have not had to try it out. In a case like this, where your package has been marked as ‘delivered’, it’s not really useful to track the package, because, of course, the tracking says that the package was delivered. -_-. Not one word and no hesitation with dropping the box flat on the concrete floor. This part is also very important. I’m going through the process now, albeit very carefully. Let's say you received an Amazon package that’s addressed to a different person, though. Orders page says I get it in 3 days. But my particular case I was never sent an email or notification as a delivery and as I stated I’ve asked Amazon and their vendor to provide me the tracking number as proof that my package was delivered and when I request the information they both cut off all communications with me regarding my issue. Thxalot for your easily understood directions. My experience of USPS vs UPS or FedEx is just the opposite of yours–I am waiting at home on the scheduled delivery day tracking my package on UPS or FedEx, and they will not ring my doorbell!–I am relegated to checking my front step every hour or so to see if package has been left. Double-check the address carefully when placing your order. What?????!!!!! I’m extra annoyed because it was a “same-day” guaranteed delivery. I spent 60$ on that and now i’m pissed. This scam, also called “brushing,” involves unknown senders shipping boxes of various, unordered merchandise from Amazon and other retailers. Verify the shipping address in Your Orders. USPS rings my doorbell every time. If this has happened to you multiple times, and the name on all of the packages is the same, it may be a case of a previous tenant using their old default Amazon shipping address. Please visit the following link to provide the information we requested: http://www.amazon.com/rsvp-mi?c=crutxqra3683476340&q=o2r. After you click ‘Send Email’ you will see this confirmation: Within that 12-24 hours, you should receive a response like this: I’m sorry to hear that you didn’t receive your order #116-0019402 even though the tracking shows delivered. USPS, UPS, and FedEx all provide good service. This May be the Problem, Showing a Mystery Charge from 402-935-7733 via Paypal in Your Bank or Credit Card Account? Generally, we have found that the USPS service is far inferior to that of UPS when it comes to delivery errors and issues. I read the article and it is a bunch of horse-shit. Next and Previous Articles at the Internet Patrol, Institute for Social Internet Public Policy, How to Report Damaged or Bad Packaging to Amazon, Find a Missing Package That Shows as Delivered, ← How to Browse LinkedIn Privately and Anonymously, Facebook Learns People Use Adblockers, Changes Code to Avoid Adblockers →, About the Amazon Gift Card in Your Mailbox Scam, Connected to Hotel Wifi but Can’t Get Login Splash Screen? When this occurs, you’ll receive a delivery exception notice that says, “Delivered to address other than recipient.” Some items are marked that they cannot be refunded, vitamins and sundries. Your email address will not be published. With the new policies, now it is almost like they are saying it is rude of me to even bother them with these false delivery claims for 36 hours!?! Look for a notice of attempted delivery. If they go to an address in your general neighborhood (right street but wrong number or directional) NextDoor can be useful. I requested that they provide me the tracking number for the package because the package total cost over $360 and yet neither Amazon or their vendor to this day has provided me the tracking number. I walk outside, nothing. Pick the item from a list and they refund you. $10.99 $ 10. Instead select the menu that says “Wrong Item Was Sent”. Don’t know what else to do. Amazon called me after going through the steps above, and they issued a $15 refund and told me to wait until Monday. Sent a package to customer via Royal Mail, customer lives in flats. Was able to contact a real human and immediately, got the whole order cancelled and refunded, complete with confirmation eMail. (If instead you did receive the package, but it was damaged, read our article How to Report Damaged or Bad Packaging to Amazon). So, what should you do when your Amazon order goes missing? Hard to find an actual way to say “nope, it never arrived” on the traditional Amazon tracking pages, let alone a way to contact them. As of November 2019 here is what you have to do if your order shows as delivered but never arrived: Call Amazon at 888-280-4331 You will be asked to let Amazon verify your account by having Amazon text the number they have associated with your account (while you are on the phone) and once you have verified it, the automated system will guide you through some options, one of which is “about an order”, followed by “are you calling about an item?” Answer ‘yes’ to this, and then the system asks you about the item, and gives you the option to say that it never arrived. If there’s a workaround, let me know.. Eazy. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. The same happened to me. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. It’s 6 degrees outside and I spent an hour and a half looking around in the dark with a flashlight for my package that says delivered to my porch. thanks. Frustrated is not a strong enough word for how I feel right now. It wasn’t even shipped with USPS, UPS, or FedEx, and instead with a german shipping service called DHL. After that, more Amazon packages they didn’t order started showing up — once or twice a week. Add, edit, and delete addresses for your orders. When Amazon shows, but blames it on carriers’ malfeasance, undelivered items are shown delivered in 2 days, but not- Amazon is faking internal quality of service which goes into SEC reports, which is fraud. All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page. I did not order air. Notify me of followup comments via e-mail. I received the same answer !!! No, that’s not up to me that’s up to them. Same thing happened to me. Of course, we assume if you are looking for help figuring out what happened to your package that you have already taken these steps, other than perhaps waiting the 36 hours, because they are pretty obvious. There’s not much else you can do. This will give you a submenu; select ‘Tracking shows delivered but shipment not received’. Look around the delivery location. According to the Federal Trade Commission, any merchandise mailed to you that you did not order may be legally kept as a free gift. Thing is, you didn’t order anything from them, and upon closer inspection, it’s apparent this delivery isn’t for you. Who knows, but I’m out 200 bucks this time… Thanks guys… I will try the suggested comment above with the phone call. 70 dollar item, tracking shows it delivered and 5 days later no package. FIX: Called Amazon Directly and they reimbursed me for the lost package.I was able... Wrong address. I solve my problem because of the great information!! Someone has my money and I have no product! After their “three days” investigation process that took 2 months! I finally found a link to Where’s My Stuff (used to be more obvious as I recall). Really great article and information. This was an extremely helpful article that soothed some of my frustration at not receiving an expensive item that I ordered. So I went to Amazon Help page linked above, then chose drop-down box (Tell us more about your issue) “where’s my stuff” and under details, drop down for “Tracking shows delivered, but not received” then selected chat vs phone help. Donated ! So why do they use them? Amazon said my items were delivered and the never were. If no one is at the address when delivery is attempted, we will leave the package in a secure location. The address is incorrect or outdated. I just finished talking with Amazon. If it’s a simple case of wrong address/correct street and you know for whom the package is intended (like a neighbor), you can walk it over to their place. In that case, you can contact Amazon and offer to return the merchandise. The envelope is signed for (although I know with COVID this can be weird?). I believe you still have time to cancel the order or even change the delivery address. If you are located in Canada, I would AVOID using Purolator as your delivery courier. The address is incorrect or outdated. Thanks for posting this. Last spring, we found an Amazon package inside the package that my brother received. There was only one package there, something delivered by UPS earlier in the day. First major problem I’ve encountered. We always choose email, because it gives us a written record, and hey, we don’t like being on hold on the telephone. For a fee, USPS Package Intercept ® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. This is a serious legal matter. When they FAIL you by marking a package as delivered but not actually delivering it you have every right to contact them IMMEDIATELY and request they send a free replacement and credit your money back. 99. I’m usually pretty good at getting around sites, but couldn’t seem to find the missing parcel page on my own.