Once you tell Alexa to play the notification, she’ll tell you which package it is (by saying the items that are being shipped) and tell … If you get someone else’s package regularly, it’s possible the person making the orders never changed their address with Amazon or has made a mistake somewhere. After a certain time, you can’t edit your post and only the Forum Administrator can remove information. If they want it back, they’ll provide a convenient method to return it. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Update: I recently got a big delivery from Amazon with several separate packages and I noticed once I'd taken them in that one wasn't mine - different name, different address. Today, when i reached work, there was a package from Amazon.com (UPS shipping) with my workplace address but different person's name. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they didn’t order. I once received an expensive leather jacket that the company had mixed up with my order for something completely different, sent via UPS. I got someone elses order shipped to me- what should I do? The … Blog Post. That wasn't all, though. I would call Seller Support and ask if they can help you. After a buyer returns the package and the seller accepts it, a buyer should wait for a refund. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” Since you are not been charge. I did recently order an Amazon package and have already received it. If it was something cheap, chances are Amazon will tell you to keep it or toss it. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. If you find it impossible - contact your local post office if it came with regular mail and tell them that you got someone else's package. I know DUH… sorry but please HELP me I looked it up and the directions said I could edit any post and delete it- However I haven’t found the edit feature. As I always tell people: Order a Large fully tricked out iMac from Apple, have them deliver a small one by mistake, if you call them they aren’t going to send you a $3000 iMac extra for free. Note: Go to Your Orders. order. After that, 2 more arrived, each containing a Twirl chocolate bar of all things! It never even got to that point in Bobby’s dealings with Amazon, as the company simply said to keep the unordered merch. I might even include a note. I live alone and do not frequently order anything. +A. I received a package belonging to someone else. received someone else's package from amazon; December 31, 2020 Comments are off. I took the blender out and it had been used before. If it happened to me, I’d put it in an envelope and mail it on to the person on the packing list. Now it’s not me spewing nonsense, LOL!!! In that case, at some point, you may want to just reach out to the USPS and let … With this enabled, you’ll receive a notification on all of your Echo devices whenever the status of your Amazon package changes to “Out for Delivery”. If the tracking for your parcel shows as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. “I’m sorry but since it’s from different account we are not able to access it,” reads the transcript shown to Consumerist. The item was sold and fulfilled by Amazon in a period of exactly 30 days; An item shipped by Amazon during the holiday season (November 1 st to December 31 st) can be returned till the last day of January. The customer service rep then tried to generate a UPS return label for the package, but because the ordered items weren’t associated with Bobby’s account, the links to print out the return labels did not work. So that link will come in so handy! I received a package addressed to someone else with my address. In the midst of all the shopping on Black Friday, Cyber Monday, Giving Tuesday, Wet and Wild Wednesday, Thanksgiving 2.0 For People Who Were Out Of Town Or In The Hospital Last Week Thursday, and Black Friday All Over Again Because Why Not?, there are oodles of Amazon packages landing on shoppers’ doorsteps. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this week was actually intended for someone who had previously lived at their address. Better not to touch them: A scam popping up in the U.S. could mean trouble for victims. I opened the package to see who it was from and found out that it was from a large online retailer and also that was an expensive piece of electronic equipment (and very nice too!). I mailed it on to her, so I expect the seller to reimburse my mailing expense, thank you If you receive merchandise you didn’t order, you may keep it as a gift. Powered by Discourse, best viewed with JavaScript enabled, Order Management, Shipping, Feedback & Returns. Follow the instructions on that notice to request redelivery or to arrange collection of the package. I know, it irks me, and every time I see it here or on another forum, I try to correct it. Amazon could not immediately be reached for comment. Can you help us out with a little more information? I put them in the pillar box clearly marked “deceased” and so far no more. very much, and please send MY order immediately, if not sooner. Let's say you received an Amazon package that’s addressed to a different person, though. Other consumers across the country have similarly reported receiving dozens of packages or more from Amazon that they never ordered in brushing scams. “You can just keep the items or donate. Hi Nancy – I understand your consternation about listing your name & address: but you should also be as concerned about the hapless customer that you ‘outed’ … never list another person’s identifying data. “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. The Federal Trade Commission rules regarding mail and online orders state that “customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.” I received a parcel from Amazon but it was addressed to my husband, who did have an Amazon account but I closed it when he died 3 years ago. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. Then, they received a letter in their mailbox signed by a women's name that she just moved into the neighborhood and got the address mixed up. In … Most products shipped by Amazon have likely been in a package for some time, meaning that the inside product probably isn't a super likely source of infection. If so, is it from this same seller (if you know the seller name) and possibly a switched order? The other peson suggested contacting Amazon. +Q. In general, these rules are in place to protect consumers against shady mail-order and online businesses that send things to customers without their permission and then demand payment. On that message, click on the yellow triangle and report it to the Forum Administrator to remove the information. Order number? 31 Dec 2020 Is there a packing slip? A … Thanks for the help- can anyone tell me how to delete my post that I put my name and address into??? This scam, also called “brushing,” involves unknown senders … My parents received three packages from Amazon with their address and someone else's name. The exception to the rule is an honest merchant mistake. So about 4 months ago I bought a hand blender from amazon (directly from them not from a store on amazon) and when I got the package I opened it up to find another package on the inside already opened with someone else's shipping label already on it and their rma label. Back in 2012, we told you about two separate readers who each somehow ended up with five iPads from Best Buy even though they had only ordered one. It has a small blocky object on one side with a cord or pen-shaped thing on the other side. If there is an order number try contacting amazon with the order number. What should I do if the unordered merchandise I received was the result of an honest shipping error?+ Are you expecting anything from an Amazon seller? This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they received this … I received a package that has my address but it is not mine. If the mail is for a former resident. So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? A postmen should be able to pick it up from you and return it to sender. In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. If you’re receiving someone else’s mail with your correct address, you need to inform the mail carrier and post office that they no longer live there. If they want it back, they’ll provide a convenient method to return it. “Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.” I called the sender's customer support, confirmed that my order had also gone to the wrong place (and would be replaced with their apologies), but they did not want the leather jacket back so I gave it away. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. If you ordered something recently and were expecting one item and got the nose clip instead, call Amazon Customer Service at 866-216-1072. “To be honest Federal law says you don’t have to do a damn thing.”. Then I’d e-mail the seller and tell them my order did not arrive, but I did receive Ms. XXXXX’s Sender will have to figure it out then. All email addresses you provide will be used just for sending this story. As the carriers are notified, either by the person who sent the package or the rightful recipient, that the delivery never arrived where it should have, they will track the delivering process and locate the parcel. If you get someone else's package regularly, it's possible the person making the orders never changed their address with Amazon or has made a mistake somewhere. In an Amazon seller forum in June, there was a brief discussion of some receiving unordered packages.. One person — identified only as Nikki — told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. If, like Bobby, you do receive unordered merchandise, you’re not legally obligated to tell the seller. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. Then last year, there was the Consumerist reader who found themselves the beneficiary of Walmart’s shipping department when their iPhone order included three additional Apple devices. And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. I received a package belonging to someone else. I got someone elses order shipped to me- what should I do. Cease, I so agree, I am so annoyed when people perpetuate that myth of Federal law states you can keep it. Editor's Note: This article originally appeared on Consumerist. Most people understand that we humans make mistakes. It is a nose clip for swimming- It was sent to me in a polybag and inside was another shipping envelope addressed to someone else- I’m really busy to have to spend time to take care of this—what is the easiest solution? Long admits that it was odd to come home to a brown package containing a soccer ball that she didn’t order, but what made it even stranger was the fact that no one had her new address yet. To be honest Federal law says you don’t have to do a damn thing. Is this FBA or merchant-fulfilled? If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon. Wait 48 hours. Originally posted by: gsethi One of my workplaces used to be a mail box shop several years ago (I think it closed down in 2002 or so). Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! Don’t wait for an Amazon rep to see it and take it down. FIX: I spoke with an Amazon rep … This is a common misconception. Eventually, they can come to your house and enquire about the package – this should not surprise you. Look around the delivery location for your package. A few weeks ago, I added some chai tea to my cart on Amazon, clicked the buy button, and didn’t think anything more of it.